Shipping & Refund Policy

This page explains where to direct questions about shipping, returns, refunds, billing, and order support for ErecPrime purchases made through the third-party offer/order page.

1. Shipping Support

For questions about order processing, shipment status, delivery, address changes, or packages that have not arrived, contact ErecPrime Order Support directly.

2. Refunds and Returns

Refund requests for ErecPrime orders should be submitted directly to ErecPrime Order Support. Eligibility, return instructions, applicable guarantee periods, and any conditions are determined by the terms associated with the package and order you purchased.

Before requesting a refund, have your order information available so the support team can locate the purchase and provide the applicable instructions.

3. Package-Specific Guarantees

Guarantee or refund terms may differ by package. If a guarantee is offered with your order, the applicable period and conditions are those shown on the official offer page and/or your order confirmation. Do not rely on a guarantee statement on this website as a substitute for the terms attached to your specific purchase.

4. Billing Questions

For duplicate charges, payment questions, cancellation requests, or other billing concerns, contact the ErecPrime support team using the contacts above.

5. Address Changes

If you entered an incorrect shipping address, contact order support as soon as possible. Address changes cannot be guaranteed after an order has entered fulfillment.

6. Damaged, Missing, or Incorrect Orders

If an order arrives damaged, is missing, or contains an incorrect item, contact ErecPrime Order Support promptly and provide your order details and any requested documentation or photographs.

7. Order Confirmation Controls

Your order confirmation, receipt, and the official ErecPrime offer/order page are the controlling sources for the final purchase price, package contents, shipping terms, refund/guarantee terms, and other transaction conditions.

8. Contact

For all ErecPrime shipping and refund assistance: